1. Who we are and what this policy covers
Effective date: September 29, 2026
Valenc, LLC ("Valenc," "we," "us") provides software for safety data sheet (SDS) authoring and chemical compliance. This policy describes how we collect, use, and share personal information when you visit valenc.com, contact us, request a demo or free SDS indexing, use the Valenc platform, or receive our communications.
Our customers upload documents and data to the Valenc platform ("Customer Data"). We process Customer Data on their behalf under our agreement with them, not under this policy. Section 4 outlines our approach to Customer Data.
2. Information we collect
We collect information you provide, information collected automatically, and business contact details from other sources.
Information you give us
- Contact and company details: name, work email, phone number, company, and job title, when you fill out a form, request a demo, or request free SDS indexing.
- Calculator and form inputs: details you enter in tools like our ROI calculator, such as number of products, regions you ship to, and current annual SDS spend.
- Account information: login credentials and profile details for platform users.
- Communications: emails and messages you send us. If you agree to be recorded, we may also keep meeting recordings or transcripts.
Information collected automatically
- Device and usage data: IP address, browser type, pages viewed, referring site, and actions on our website, collected through cookies and similar technologies (see Section 5).
- Company identification: our website visitor tool (Apollo) uses your IP address to identify the company you may be visiting from.
- Platform logs: sign-in activity, feature usage, and error data from the Valenc platform.
Information from other sources
- Business contact data: professional contact details from B2B data providers (such as Apollo) and public sources (such as LinkedIn and company websites). We use this information to contact professionals who may be interested in Valenc.
- Advertising platforms: information from ad platforms such as Google Ads about whether an ad led to a visit or form submission.
- Partners and referrals: contact details shared by partners or people who refer you to us.
3. How we use information
We use personal information to operate our business and serve our customers. We do not sell personal information.
- Provide, operate, and support the Valenc platform and user accounts.
- Respond to inquiries, schedule demos, and deliver free SDS indexing.
- Send business-to-business marketing and sales communications, which you can opt out of at any time.
- Measure and improve our website, content, and advertising.
- Protect the security of our systems, prevent fraud, and fix problems.
- Comply with legal obligations and enforce our agreements.
- Create aggregated or de-identified information that does not identify you, for analytics and product planning.
4. Customer Data in the Valenc platform
Customer Data belongs to our customers, and we use it only to provide the services they request. Customer Data includes SDSs, formulations, product records, and supplier documents uploaded to the platform or sent to us for SDS indexing.
- Our role: we act as a service provider (processor) for Customer Data and follow our customers' instructions under our agreement with them.
- AI processing: to extract data from documents, we send document content to Google Cloud Document AI through its API. Google acts as our subprocessor for this processing.
- If your information is in Customer Data: for example, a supplier contact named on an SDS. Please contact the Valenc customer that uploaded it. We will help that customer respond to your request.
5. Cookies and analytics
We use a limited set of tools to operate our website and assess its effectiveness.
| Tool | What it does | Uses cookies |
|---|---|---|
| Fathom Analytics | Counts visits and page views without identifying individual visitors | No |
| HubSpot | Powers our forms and tracks visits, so a visit can be linked to your contact record after you submit a form. Also tracks opens and clicks on our emails | Yes |
| Google Ads | Measures whether our ads lead to visits and form submissions | Yes |
| Apollo | Identifies the companies visiting our website based on IP address | Yes |
| Valenc platform | Keeps you signed in and secures your session | Yes (essential only) |
You can block or delete cookies in your browser settings. Blocking essential cookies may prevent you from signing in to the platform. For information on how Google uses ad data, visit Google's ad settings page.
6. How we share information
We share personal information only as described here, and we do not sell it.
- Service providers: companies that help us run Valenc. These include cloud hosting (Amazon Web Services), email and productivity (Microsoft 365), CRM and marketing (HubSpot), sales outreach and website visitor identification (Apollo), analytics (Fathom), advertising measurement (Google), document processing (Google Cloud Document AI), and meeting transcription. They may use the information only to provide services to us.
- Partners: members of the Valenc Partner Network, only when you ask to be connected with them or agree to it.
- Professional advisors: lawyers, accountants, auditors, and insurers, under confidentiality obligations.
- Legal and safety: when required by law or legal process, or to protect the rights, safety, or property of Valenc, our customers, or others.
- Business transfers: in connection with a financing, merger, acquisition, or sale of assets. The information would remain subject to this policy or a policy at least as protective.
- With your consent: in any other case where you ask us to or agree to it.
7. Data retention
We retain personal information only as long as necessary for the purposes described in this policy or as required by law.
When personal information is no longer needed, we delete or de-identify it. You may request deletion of your information at any time by contacting us (see Section 10).
8. Security
We protect personal information and Customer Data with administrative, technical, and physical safeguards. These include encryption in transit and at rest, role-based access controls, and a security program aligned to SOC 2 criteria for security, availability, and confidentiality. No system is completely secure, so we cannot guarantee absolute security. If we learn of a breach affecting your information, we will notify you as required by law.
9. Your choices and rights
You can opt out of marketing emails at any time with the unsubscribe link in any email, or by writing to privacy@valenc.com.
You can also ask us to access, correct, or delete your personal information. Depending on where you live, including Texas and California, you may have additional rights:
- Get a copy of your personal information in a portable format.
- Opt out of the sale of personal information, targeted advertising, or certain profiling.
- Appeal our decision if we decline your request.
To make a request, email privacy@valenc.com. We may need to verify your identity first. An authorized agent may make a request for you with your written permission. We respond within 45 days, as state law requires, and we will not treat you differently for exercising your rights. If we deny your request, you can appeal by replying to our decision, and you may contact your state attorney general if you disagree with the outcome.
10. Data location, children, changes, and contact
Data location. Valenc is based in the United States, and we store and process information in the US.
Children. Valenc is a business service and is not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to this policy. We may update this policy from time to time. We will post the new version here with a new effective date. If the changes are material, we will also notify customers by email or through the platform.
Contact us. For questions or requests about this policy, contact:
Valenc, LLC, 4309 Conestogo Ct., Bryan, TX 77802
Email: privacy@valenc.com